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faq
Thank you for your interest in Baby Face Portraits. Below are some of the most common questions we receive. Please look below if you have a question. If your question is not answered here, please feel
free to contact us.
Why use Baby Face Portraits for my family's photographs?

Baby Face Portraits was born from the idea that every family deserves a photographic experience worthy of the magic of life’s special moments. Whether we are photographing your baby's one and only birth-day portraits in your hospital room or your family's first Christmas in your home, our professional photographers are committed to bringing out the Baby Face in everyone by delivering beautiful portraits that last a lifetime.


Baby Face Portraits only employs professional photographers that meet strict skill criteria in order to deliver creative, artistic and unique photography.

Why must I have a privacy code to view my images?
Baby Face Portraits takes your family’s privacy very seriously. All of our album pages are password protected to ensure your privacy. Only those whom you choose to share your privacy code can access your album. Baby Face Portraits will not disclose a privacy code to any person other than the customer.
What do I do if my privacy code does not work?
Please contact Baby Face Portraits immediately.
How do I book an in-hospital session?
Baby Face Portraits has staff available at a variety of hospitals throughout Florida. Click here to view our locations. Baby Face Portraits offers in-home photography services throughout the Tampa Bay Area. If you are interested in a portrait session, please contact us to discuss available options.
How do I book an in-home session (maternity, family, etc.)?
If you would like an in-home session, please complete the submit form on the Contact Us page. We will follow up with you within 24 hours to discuss your personalized session.
What is the Baby Steps Program?
Because Baby Face Portraits wants to capture, with beautiful portraiture, all the “Baby Steps” in your family’s life, we designed the Baby Steps Plan. Exclusive to Baby Face Portraits, the Baby Steps plan offers our customers 4-in-home sessions, valid for 2 years that makes personalized sessions affordable.
What is the session fee for an in-home session?
For those customers who chose not to participate in the Baby Steps Plan, the session fee is $50.00.
How do I order a gift certificate?
You may purchase a gift certificate by completing the form on the Contact Us page. A representative will contact you within 24 hours.
How do I voice a compliment or concern about service?
We want to hear about your experience! Please complete the form on the Contact Us page.
What does an error message on my album page mean?
Usually, an error message means that a digit is off in your privacy code. Please contact us via email at help@mybabyfaceportraits.com or call 877-249-0004 immediately if you experience any issues with your Baby or Family Album.
How long do you keep high resolution images?
High resolution Images are held on our local computers for 60 days. After that time, they are archived in our database. For all orders placed after 60 days, there will be a $35.00 Image Retrieval fee incurred for those customers requesting images.
How long will Baby Album and Family Album images be available for viewing for friends and family?
Baby Album and Family Album pages are up a minimum of 1 year. If you are a Baby Steps member, your Album will be available for one year after your last session.
How long will it take to receive my portraits?
For In-Hospital Sessions, your portraits will be processed and delivered to you the same day. For In-Home sessions, portraits will be mailed to you within 7 business days of your order.
What if I am not satisfied with my portraits?
At Baby Face Portraits, we guarantee you will be happy with your portraits. This is because immediately following your session, our photographers edit the images for you to view and select your favorites. However, if for some reason you are not satisfied with your finished product, Baby Face Portraits will remake or refund your order. We will gladly replace defective Flash Drive within 30days, flash drive purchases are non-refundable.
When will my Baby/Family Album be available for viewing on-line?
Almost instantly! Once you have viewed your edited images with the photographer, your Album will be available for sharing within a couple of hours.
How many Images are posted to my album?
The numbers of images posted are determined by the item you selected at the time of viewing. If you would like more images posted than the standard number that is included with your selection, you can pay a $25.00 deposit (deducted from any order) and we will be happy to post more images.
Are pets welcome during in-home sessions?
Yes. But special arrangements must be made in advance in order to include your pet in a session. As a standard, Baby Face photographers will only photograph well-behaved dogs and cats. All other types of pets, with advance notice, may be photographed at the discretion of Baby Face Portraits.
How long do in-home sessions normally take?
Sessions from beginning to end take approximately 3 hours. Photography time is about an hour. Ask for details for an on location session.
How many family members are allowed in one session?
Up to six(6) subjects are allowed in all Expressions of Home sessions at no additional charge. If you wish to include more family members in your session, there will be a $5.00 per person charge for each additional subject.
When are In-Home appointments available?
Expressions of Home appointments are available Wednesday to Sunday from 9:00am to 5:00pm. Holiday & location session appointment times vary depending on time of year and location. Ask for details.
Need more information? Please contact us.